Return & Exchange Policy
No question asked – We offer you product exchange within 3 days from the receiving date if you fulfils the condition below;
ONLY exchange to different size is allowed depending on availability.
Exchange to different product is not allowed.
Item must be in original condition, unwash, unwear and unused.
Item must be inside the original plastic packaging.
Item must be returned to us by using registered courier i.e Poslaju, TNT, Aramex, GDex etc. We are not responsible for any loss or damage during the returning shipment.
Shipping cost for return and re-delivery are solely on buyer cost.
Item must be returned within 2 working days after product exchange request.
Defect / Faulty / Damaged
We offer absolute free of charge replacement if product delivered is defected.
Only 1 to 1 replacement is allowed. Defected product cannot be exchange to another design or colour or size.
Product must be in original condition, unwash, unwear and unused.
Product must be inside the original plastic packaging.
Defect claim is to be made immediately upon receiving the product.
We reserves the right to decline any defect claim if the claim is made longer than any reasonable period without any reason.
Kindly provide few clear pictures of the product defect during the claim process.
Product must be returned to us by using registered courier i.e Poslaju, TNT, Aramex, GDex etc. We are not responsible for any loss or further damage during the returning shipment.
Shipping cost for return and re-delivery will be on our sole cost.
Item must be returned within 3 working days after defect claim.
*Colors may vary across screens, we try to ensure accuracy in both. Colour accuracy difference is not considered as defect.
*Untrimmed thread, washable minor stain, and loosened button(s) are not considered as defect.
*Defect due to misuse are not acceptable.
Read This First
We will process the re-delivery of replacement or exchange product once we received the original product and additional fee (if any).
All re-delivery will be carried out upon receiving of original product.
In the event of loss or damage to the original product, we reserves the rights to withhold any replacement or exchange if your original item have not reached our warehouse.
The re-delivery will be made to the same address as initial purchase. Kindly let us know in advance if you want us to deliver to another address.
How to initiate return / exchange process
Prepare the receipt of purchase (emailed by us during purchase) to speed up the process
Kindly whatapps us at +60179855824 for any return/exchange process.